Frequently Asked Questions

Equipment Condition Grading

10/10 = Lick the plate clean, this thing is brand spankin' new!
9/10 = Not quite perfect, has a few small wear marks or blemishes
8/10 = Regular wear from usage, marks and blemishes in several areas
7/10 = Been in more than one bar fight, little rough around the edges
Equipment may receive in between values of .5 or .75, for example 8.75/10
Additional pictures or videos will be happily provided

Layaway/Payment Plan

Short on funds? No worries, we have a quick and simple layaway program to help put the desired equipment into your gear bag
See our Payment Plan page for further details

Return Policy

Should there be a mechanical issue that we are unable to resolve or work out an exchange, we will gladly refund your order
Used equipment may be returned within 10 business days of its original received date (requires valid issue/concern)
New equipment is not eligible for returns

Shipping

Shipping is free for all orders totaling $100 or more inside the United States
Equipment will ship via USPS First Class/Priority Mail, or UPS Ground depending on item(s) size
International shipping is subject to extended carrier rates, please Contact Us to obtain an updated shipping quote prior to placing an order

Social Media

Do you operate on Social Media platfroms?
- We do NOT utilize Instagram - there are a number of fake impersonator accounts floating around, please do NOT interact with them.
- You can message our team directly on Facebook at https://facebook.com/checkyourhopper
- Our team are active members across the Facebook BST groups

Trade

As the storefront is closing 12/31/2024, our team is no longer taking in trades or incoming sale of equipment